Technical Support Engineer at Bottomline Technologies Limited
Bottomline Technologies Limited · UK, Theale (Reading)
- Occupation group: Software & IT
- Licensed sponsor: Bottomline Technologies Limited
Employer on register 23 October 2026
From the advert
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role:
We are looking for a customer-focused Technical Support Engineer to support Bottomline’s Financial Messaging platforms and services. Sitting between our front-line Support and Operations teams, you will take ownership of technical customer issues that require deeper investigation, broader system access or small operational changes. You will help resolve issues quickly, reduce pressure on specialist Operations and Engineering teams, and improve the overall customer experience.
This is a varied role combining technical troubleshooting, customer communication, monitoring, problem management and continuous improvement. You will also have opportunities to use automation, scripting and emerging technologies to improve existing support processes. You do not need to arrive with extensive payments knowledge. We are particularly interested in people with strong technical foundations, curiosity and the ability to learn quickly in a changing environment.
How you’ll contribute:
Own and resolve technical support cases relating to Bottomline’s Financial Messaging platforms and services.
Investigate complex application, platform and infrastructure issues, progressing cases through to resolution.
Work within agreed service levels, helping to reduce resolution times and improve the customer experience.
Communicate clearly and professionally with customers, keeping them informed throughout the investigation and resolution process.
Monitor systems and services proactively, identifying and resolving potential issues…
Advert text as supplied by the employer's job board; it may be a shortened extract.
Summary
Technical Support Engineer at Bottomline Technologies Limited in UK. Bottomline Technologies Limited is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.
Read the full advert and apply
A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.