Senior Customer Success Manager, EMEA at Duetto Research Limited
Duetto Research Limited · France; Germany; Spain ; United Kingdom
- Occupation group: Operations & Admin
- Licensed sponsor: Duetto Research Limited
Employer on register 23 October 2026
From the advert
This is a senior, high-autonomy customer success role for someone who combines genuine hospitality expertise with the executive presence to be a trusted advisor to hotel leadership across EMEA. You'll own the full post-sales lifecycle for a portfolio of strategic accounts — onboarding, adoption, retention, and renewal — and act as the primary point of contact for complex, multi-stakeholder clients who expect a partner that understands their business as well as they do. If you're a credible, commercially sharp senior operator who thrives in a close-knit team and gets energised by helping hospitality businesses perform better, this is the role.
What Makes Us Different?
Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.
What You'll Be Doing
You'll own the end-to-end post-sales customer lifecycle — onboarding, adoption, retention, and renewal — for an assigned portfolio of strategic EMEA accounts, with clear accountability.
You'll act as a senior consultant on client revenue strategies, leveraging deep hospitality expertise to align Duetto's capabilities with complex, multi-stakeholder business needs — serving as the primary point of contact for strategic escalations and…
Advert text as supplied by the employer's job board; it may be a shortened extract.
Summary
Senior Customer Success Manager, EMEA at Duetto Research Limited in France; Germany; Spain ; United Kingdom. Duetto Research Limited is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.
Read the full advert and apply
A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.