Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a leader in our Product Support organization, you'll have the opportunity to lead and grow our Technical Support team for EMEA, ensuring we effectively identify, investigate, and resolve complex product issues at scale. You'll continue to shape this function - setting strategy, hiring and developing high-performing talent, defining how we partner with Product and Engineering, and building the systems needed to improve product quality for our customers, including our most strategic Enterprise users.

You'll partner closely with Product, Engineering, Support Operations, and Enterprise Support to strengthen feedback loops, improve workflows, and drive meaningful product improvements. This role requires balancing technical depth, customer experience, and operational excellence. We're looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a high-growth, evolving environment.

This role will be hybrid from our London Hub.

What you'll do at Figma:

Build and lead the Technical Support function in EMEA, setting a high bar for technical excellence and customer experience

As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Support

Partner with Product Support Operations to design and implement scalable processes for bug triage, investigation, and resolution

Collaborate closely with our engineering partners to ensure high-quality bug reporting and strong feedback loops

Use data and insights from Product…

Advert text as supplied by the employer's job board; it may be a shortened extract.

Summary

Manager, Technical Support (London, United Kingdom) at Figma UK Limited in London. Figma UK Limited is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.

A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.

Manager, Technical Support (London, United Kingdom) at Figma UK Limited

From the advert

Summary

Get new sponsor jobs by email.