Helpdesk Support Analyst at Convene UK Holdings Limited
Convene UK Holdings Limited · London, UK
- Occupation group: Finance & Accounting
- Licensed sponsor: Convene UK Holdings Limited
Employer on register 23 October 2026 Ad mentions sponsorship
From the advert
Support Analyst, London
Who We Are:
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
We are looking for a Support Analyst to join our Corporate Technology team in London. You will support a range of systems across the breadth of our ecosystem. You will be the first point of contact for our employees when technology gets in the way of their work, covering everything from laptops and login issues to first-line support for the business systems our teams rely on every day.
This is a hands-on, people-facing role. Our hospitality and workplace experience is award winning, and the technology behind it has to be just as dependable. You will resolve the majority of issues yourself, escalate cleanly and quickly when you cannot, and help us spot the patterns worth solutioning.
You will work alongside IT, Network, Software, and Infrastructure engineers, and you will have real visibility into how a global technology organisation is run.
This role is based out of our beautiful and brand new London office at 200 Aldersgate St (5 days a week on site).
Please note: candidates must currently reside in the UK and be able to work in the UK without sponsorship.
What You’ll Do:
Troubleshoot and resolve issues across macOS and Windows endpoints, Google Workspace, Salesforce, Okta, Active Directory, and other Convene business systems.
Provide first-line (L1) support for business applications: access and permissions questions, basic configuration, data corrections, and triage of functional issues…
Advert text as supplied by the employer's job board; it may be a shortened extract.
Summary
Helpdesk Support Analyst at Convene UK Holdings Limited in London. Convene UK Holdings Limited is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.
Read the full advert and apply
A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.