Customer Success Specialist at AvePoint UK Ltd.
AvePoint UK Ltd. · Sydney, New South Wales, Australia
- Occupation group: Operations & Admin
- Licensed sponsor: AvePoint UK Ltd.
Employer on register 23 October 2026
From the advert
About the Role
We are seeking a proactive and customer-focused Customer Success Specialist to join our Australia and New Zealand Customer Success team.
In this role, you will manage a portfolio of customers across the ANZ region, helping them maximise the value of their investment in AvePoint solutions. You will work closely with customers to drive product adoption, improve customer health, identify risks early, and uncover opportunities for expansion.
This is an excellent opportunity for someone who enjoys learning cloud technologies, building customer relationships, delivering value-driven engagements, and contributing directly to customer retention and growth.
Key Responsibilities
Customer Engagement & Success Management
Manage a portfolio of customers across Australia and New Zealand, with a primary focus on long-tail and mid-market accounts.
Build trusted relationships with key customer stakeholders through regular and proactive engagement.
Conduct customer check-ins, business reviews, product walkthroughs, and adoption discussions.
Help customers understand and realise the value of AvePoint solutions throughout their lifecycle.
Product Adoption & Value Realisation
Conduct health checks and provide recommendations to improve adoption and business outcomes.
Deliver best practice guidance to help customers maximise their investment in AvePoint products.
Drive customer awareness of new features, product enhancements, and relevant solution capabilities.
Customer Risk Management
Proactively identify at-risk customers and develop success plans to improve customer outcomes.
Work closely with customers to address adoption, technical, or business challenges before they impact renewal outcomes.
Retention & Growth
Support customer retention initiatives and renewal success through ongoing engagement and value demonstration.
Identify expansion, cross-sell, and upsell opportunities based on customer needs, usage trends, and business objectives.
Partner with Sales, Customer…
Advert text as supplied by the employer's job board; it may be a shortened extract.
Summary
Customer Success Specialist at AvePoint UK Ltd. in Sydney. AvePoint UK Ltd. is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.
Read the full advert and apply
A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.