Customer Success Manager at AvePoint UK Ltd.
AvePoint UK Ltd. · Sydney, New South Wales, Australia
- Occupation group: Operations & Admin
- Licensed sponsor: AvePoint UK Ltd.
Employer on register 23 October 2026
From the advert
About the position:
The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
Key responsibilities:
Driving customer enablement through positive business outcomes that strengthen adoption, improve customer retention, and increase satisfaction
Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
Solving customer problems through active product fit analysis and alignment to business needs
Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.
Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
Becoming an expert in the features and benefits of our applications
Delivering web-based and/or onsite product overviews and training sessions for clients
Provide advisory and consultancy with clients regarding AvePoint technologies
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Advert text as supplied by the employer's job board; it may be a shortened extract.
Summary
Customer Success Manager at AvePoint UK Ltd. in Sydney. AvePoint UK Ltd. is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.
Read the full advert and apply
A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.