Client Success Senior Lead (Media) at dunnhumby Limited
dunnhumby Limited · London
- Occupation group: Operations & Admin
- Licensed sponsor: dunnhumby Limited
Employer on register 23 October 2026
From the advert
London | Full-time | Hybrid
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Product
Our Product team owns the vision, strategy and roadmap for the dunnhumby platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.
About the Role
We're looking for a Senior Client Success Lead to join our Media Product team on a permanent basis. This is a strategic Client Success role focused on ensuring our Retail Media products continue to deliver exceptional value for retailers, brands and agency partners. Acting as the voice of the customer within the Product organisation, you'll combine deep platform expertise with strong stakeholder leadership to influence product priorities, improve user experiences and drive successful adoption at scale.
You will partner closely with Product Managers, Engineering, Client Services and commercial teams to ensure customer feedback, market needs and product performance insights are reflected in the evolution of our retail media capabilities.
What You'll Be Doing
As a senior member of the Client Success team, you'll play a critical role in connecting customer outcomes with product strategy.
Champion customer needs and user feedback, ensuring real-world product insights are represented in product discussions and roadmap planning.
Build trusted relationships with senior client stakeholders, acting as a strategic advisor on product capabilities, adoption and best practice.
Lead complex product launches, feature rollouts…
Advert text as supplied by the employer's job board; it may be a shortened extract.
Summary
Client Success Senior Lead (Media) at dunnhumby Limited in London. dunnhumby Limited is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.
Read the full advert and apply
A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.