Client Success Lead (Media) at dunnhumby Limited
dunnhumby Limited · London
- Occupation group: Operations & Admin
- Licensed sponsor: dunnhumby Limited
Employer on register 23 October 2026
From the advert
London | Full-time | Hybrid
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Product
Our Product team owns the vision, strategy and roadmap for the dunnhumby platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.
About the Role
We’re looking for a Client Success Lead to join our Media team on a permanent basis. This is a highly collaborative role that sits within the Product organisation, focused on helping internal and external stakeholders adopt and maximise the value of dunnhumby’s Retail Media Portal.
You'll act as the bridge between Product, Client Services and users, driving adoption, gathering valuable feedback and ensuring our retail media solutions are intuitive, effective and deliver measurable value.
What You'll Be Doing
You’ll play a key role in driving product adoption and creating a seamless user experience across retailers, agencies, brand partners and internal teams.
Developing deep expertise in the Retail Media Portal and associated retail media processes.
Creating user guides, training materials and best-practice documentation for a broad range of stakeholders.
Delivering training and ongoing support to internal champions and external users to encourage successful product adoption.
Identifying gaps in processes, workflows and functionality and collaborating with Product and delivery teams to improve them.
Monitoring adoption, product health and user journey metrics, translating insights and feedback into…
Advert text as supplied by the employer's job board; it may be a shortened extract.
Summary
Client Success Lead (Media) at dunnhumby Limited in London. dunnhumby Limited is listed on the Home Office register of licensed sponsors (23 October 2026). Read the full job advert and apply on the employer's or job board's site. A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.
Read the full advert and apply
A sponsor licence means the employer is on the Home Office register. It does not mean this role is sponsored. Check with the employer. This is not immigration advice.